Refund policy
Returns, Exchanges & Refund Policy
At MAC Apparel, we strive to provide high-quality products and exceptional customer service. Because our business offers both custom-made merchandise and ready-to-purchase retail apparel, return eligibility varies depending on the type of product purchased.
Custom products, including screen-printed apparel, embroidered garments, personalized merchandise, promotional products, graphic design services, fraternity and sorority apparel, corporate uniforms, and any item produced specifically for a customer, are made to order and are generally not eligible for return, exchange, or refund. Once production has begun, custom orders cannot be canceled except at the sole discretion of MAC Apparel. Customers are responsible for reviewing and approving all artwork, garment selections, sizing, spelling, colors, quantities, and placement details before production begins. Approval of an artwork proof constitutes acceptance of the final design, and MAC Apparel is not responsible for errors that were present in the approved proof.
If a custom order arrives with a manufacturing defect, was produced incorrectly by MAC Apparel, or materially differs from the approved artwork, customers must notify us within seven (7) calendar days of delivery. Claims submitted after this period may not be eligible for review. To evaluate a claim, we may request photographs, order information, and a detailed description of the issue. If we determine that an error occurred on our part, we may repair, replace, or refund the affected product at our sole discretion.
Retail merchandise, including in-stock apparel, accessories, and lifestyle products sold under the MAC Apparel brand, may be returned or exchanged within thirty (30) calendar days of the original delivery date. Returned merchandise must be unworn, unwashed, unused, free from stains, odors, pet hair, smoke, or damage, and must include all original tags, packaging, and accessories. MAC Apparel reserves the right to refuse returns that do not meet these requirements or show signs of wear or misuse.
The following items are considered final sale and are not eligible for return or exchange unless required by applicable law: custom or personalized products, clearance merchandise, final-sale items, limited-edition releases identified as non-returnable, gift cards, digital products, downloadable files, and any item damaged through misuse, neglect, improper care, or unauthorized alteration.
Approved refunds will be issued to the original method of payment whenever possible. Original shipping charges, expedited shipping fees, gift wrapping charges, and similar service fees are generally non-refundable unless the return results from an error made by MAC Apparel or is otherwise required by applicable law. Depending on your financial institution, refunds may require several business days to appear on your account after they have been processed.
Exchanges are subject to product availability. If the requested replacement size, color, or style is unavailable, MAC Apparel may, at its discretion, issue store credit, provide a comparable replacement, or process a refund for the eligible merchandise.
Customers are encouraged to contact MAC Apparel before initiating a payment dispute or chargeback. We are committed to working with customers to resolve legitimate concerns promptly and fairly. Fraudulent or abusive chargebacks may result in cancellation of pending orders, suspension of future purchasing privileges, and any other remedies available under applicable law.
Sizing Policy
MAC Apparel offers apparel from a variety of manufacturers, each of which may have unique sizing specifications, garment cuts, fabric blends, and fit characteristics. Because sizing standards vary between brands, customers should carefully review the sizing chart provided on each product page before placing an order. If a sizing chart is unavailable or additional guidance is needed, customers are encouraged to contact MAC Apparel before completing their purchase.
While we make every effort to provide accurate sizing information, garment measurements are approximate and may vary slightly due to manufacturing tolerances. Minor variations in dimensions, fabric shrinkage, garment construction, or production methods are considered normal and do not constitute manufacturing defects.
Customers are solely responsible for selecting the appropriate size when placing an order. MAC Apparel is not responsible for products ordered in an incorrect size based on customer selection. For retail merchandise, exchanges for a different size may be available in accordance with our Returns, Exchanges & Refund Policy and are subject to inventory availability. Customers are responsible for any applicable shipping costs associated with voluntary size exchanges unless otherwise determined by MAC Apparel.
Because custom apparel is manufactured specifically for each order, sizing changes cannot be made once production has begun. Custom garments produced in the size(s) approved by the customer are not eligible for return, exchange, or refund due solely to fit or sizing preferences. We strongly recommend reviewing garment specifications, requesting samples when appropriate, and confirming all sizes before approving production for custom orders.
Certain garments, particularly those made from cotton or cotton-blend fabrics, may experience normal shrinkage after washing. Customers should always follow the care instructions provided with their garments. MAC Apparel is not responsible for changes in fit resulting from improper washing, drying, ironing, bleaching, or other care methods inconsistent with the manufacturer's recommendations.